Refund policy

Because BabyButlerco rents equipment rather than selling most products outright, our refund policy works a little differently than a typical store's.

Cancelling a Booking

• 7 or more days before your rental starts: full refund of any amount charged.
• 3 to 6 days before your rental starts: 50% refund.
• 2 or fewer days before your rental starts: non-refundable.
• No-shows (booked but never picked up or received, with no cancellation) are treated the same as a last-minute cancellation and are non-refundable.

Changing Your Dates

Need to shift your rental dates? Contact us at delaynecarrington@gmail.com or 515-468-5797 as soon as you can — we'll do our best to accommodate changes based on availability, at no extra charge, if you reach out before your rental period begins. Need a rental period outside our standard weekly/monthly increments, or longer than one month? Same contact — we're happy to prorate or arrange it manually.

Returning Your Rental

• Rentals are due back at the end of your booked rental period. We'll coordinate your exact pickup, delivery, or return details with you by email before your rental date.
• Items returned damaged or excessively dirty are charged at full retail value to cover the cost of replacement.
• Late returns are charged twice the weekly rental fee (or twice the monthly fee for the SNOO) for each day the item remains unreturned.

Gift Cards

Gift card purchases (including rental gift cards) are final sale and non-refundable, but never expire.

Questions

If something about your rental didn't go as expected, we genuinely want to hear about it. Email delaynecarrington@gmail.com or call 515-468-5797 — we read and personally respond to every message.