Schedule an on-site or phone call consultation. The high-level process will go like this

1. Initial consultation: Discuss business' priorities, pain points, and desires.
2. Consultant design work: Create proposal to address your highest priorities
3. Proposal discussion: Walk through proposal and schedule in-person work
4. Project phase: Consultant will work with business' team members to build new processes
5. Testing and lookback: After completed testing, discuss successes and failures, determining future desires